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Business Critical Systems Replacement

 
 
 
 

Pelicam delivers major billing, customer management and

middleware systems replacement

 
 
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The new Intec billing, customer management and middleware systems were rolled out across the business on time.

The new release had a minimum disruption to over 1 million customers and 40 regional stores, an important factor for the profitability of the business.

Meteor now has a business systems technology platform that is reliable, flexible and a road map for future releases.

Meteor is now in a position to quickly deliver new products to market for their customers.

 
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“Pelicam have provided invaluable, independent assurance working with the programme and they have supported the delivery by providing quality, experienced practitioners who have made things happen.”

Brendan Lynch, Managing Director Group Technology

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The Problem

Meteor’s core revenue and customer management systems were at the end of their life and needed replacing. This required a new team of over 200 people, as well as the selection and management of over five external suppliers. Meteor also needed to present the business case for the €50 million project to parent company, Eircom.

 

The Solution

Pelicam carried out five health checks throughout the 18 month programme, before supplier selection and requirements gathering, during contract negotiations, build, test and finally prior to implementation. The recommendations were put into practice and early remedial action was taken to keep the programme on track. Pelicam highlighted change management processes that were not in place and implemented Pelicam best practice processes that set up the programme for success.

 

The Result

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The new Intec billing, customer management and middleware systems were rolled out across the business on time.

The new release had a minimum disruption to over 1 million customers and 40 regional stores, an important factor for the profitability of the business.

Meteor now has a business systems technology platform that is reliable, flexible and a road map for future releases.

Meteor is now in a position to quickly deliver new products to market for their customers.