ICF - The Impact of Ai on Change

Why transformation fatigue is usually a design problem Most organisations going through significant change eventually begin talking about fatigue. People feel stretched. Priorities seem to move constantly. One programme starts before the previous one has fully settled. Teams adapt to a new process, only to find another initiative reshaping the landscape again a few months later. The common explanation is that people simply dislike change. In reality, that is rarely the full story. Most...

How did it get this complicated? Most organisations don’t set out to create complex, fragmented systems… but almost all of them end up there. We’ve all seen it.  What started as a neat, well-structured business solution… slowly becomes something else entirely.  A new feature here. An urgent fix there. A workaround that “we’ll tidy up later” (we won’t).  And before long, you’re standing in what feels like an office building where meeting rooms appear where cupboards used to be, corridors...