Barclaycard
CRM AND CALL CENTRES
Centrica
Field Service Platform and Transformation
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SERVICE
MANAGEMENT
In the ever-evolving landscape of modern business, service management stands as a critical pillar that ensures operations run smoothly and customers remain satisfied. Effective service management is about more than just resolving issues—it’s about proactively managing and optimising all service-related activities to create a seamless, efficient experience for both employees and customers.
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Effective service management ensures smooth operations and high customer satisfaction by leveraging digital workflows, proactive problem resolution, comprehensive IT service management, and a customer-centric approach. It can transform service delivery, reduce costs, improve productivity, and drive strategic value. With our expertise, we can help you elevate your service management practices to achieve exceptional business outcomes.
CAPABILITY
CASE STUDIES
SERVICE MANAGEMENT
TESTIMONIALS
Sean Beard
Head of Testing Services
“Pelicam helped us diagnose and re-organise our end-to-end testing services to better support our transformation portfolio. They provided real insight and intelligence in the review and worked with us to build an achievable improvement plan.”
Alan Doody
Business Sponsor and Head of Operations
“Pelicam provided in depth assurance reviews together with on-going monthly management support for the SAP Programme leadership team, optimising user buy-in and the realisation of business benefits.”
MORE OF OUR
CAPABILITIES
Financial Services
Pelicam are steeped in Financial Services. With a long history and wide client base in this sector, we have been engaged in an array of different work.
As you will see from our ERP experience, we have spent a lot of time in financial transformation. As for specific FS clients, we helped Visa ensure a smooth merging of two separate data centres into one new one. We are providing ongoing Leadership Advisory to global insurer Antares with their financial transformation.
EXPLORE OUR SECTORS
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